Returns & Exchanges
At ONNO T-Shirt Company, we want you to love your sustainable apparel as much as we do. If your purchase isn't a perfect fit, we offer a 30-day window for returns and exchanges on all unworn and unwashed items.
Initiate Your Request
Visit our online return portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all tags are intact, and include the packing slip provided in the portal.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized shipping location or schedule a carrier pickup.
Receive Your Refund
Once our team inspects your return, we will process your refund to the original payment method or ship your new exchange size within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing